Returns & Refunds Policy

No item may be returned without a Return Authorization issued by us in writing first. To request one, email [email protected] within 7 days of delivery with your order number, photos, and the reason.

Items shipped back to any address without an authorization will be refused, are not eligible for a refund, and will not be returned to you. There is no walk-in, drop-off, or in-store return — we have no physical location.

Change-of-mind or buyer's-remorse returns are accepted only at our discretion and only if ALL of the following are met. If any one is not met, the item is not eligible:

•Requested within 7 days of delivery and authorized by us.

•Completely unused and unopened, with the manufacturer's seal and all tags fully intact.

•In the original packaging with every insert, accessory, and free gift included.

•A restocking fee of 25% of the item price applies.

•You pay all return shipping, including international return to the supplier-designated address we provide (this can be costly and is non-refundable). Tracking and insurance are required; we are not responsible for returns lost in transit.

•The item must arrive back and pass our inspection in original sealed condition before any refund is considered.

Many items are marked final sale and cannot be returned for change of mind at all.

For health and safety, these cannot be returned once opened, used, or once a hygiene/safety seal is broken — no exceptions:

•Supplements, vitamins, and any ingestible or consumable product (Health Essentials and ingestible beauty such as glutathione or collagen).

•Skincare, cosmetics, serums, masks, and topical products (Beauty & Glow).

•Personal-care and grooming items that contact the body — toothbrushes/brush heads, water flossers, razors, trimmers, ear/nose care (Personal Care).

•Skin-contact beauty devices and tools — LED masks, microcurrent/facial devices, gua sha, rollers, applicators (Beauty Devices / Health Tech).

•Intimate or wellness items where hygiene applies, and final-sale, clearance, personalized/custom items, and gift cards.

We stand behind your order if something genuinely arrived wrong. To claim, email [email protected] within 48 hours of delivery with: (a) clear photos of the item and the shipping label, and (b) a single continuous unboxing video that clearly shows the sealed package being opened and the issue. Claims without this evidence cannot be processed.

Once verified, we will, at our discretion, arrange a replacement, partial refund, or full refund — usually without requiring the item back. This is your sole remedy for such items.

Approved refunds are issued to your original payment method only after authorization and (for change-of-mind) receipt and inspection of the returned item. Refunds typically post within 5–10 business days; your bank may take longer.

Original shipping, return shipping, and the restocking fee are non-refundable. Items returned not in original sealed condition receive a partial refund or are rejected, at our discretion.

Because orders are sent to our suppliers for fulfillment quickly, cancellation requests are only possible before an order is processed and are not guaranteed. Once processed or shipped, an order cannot be cancelled and is subject to this policy.

You agree to contact us and complete the resolution steps in our Terms before disputing any charge with your bank or card issuer. Filing a chargeback or payment dispute without first giving us a reasonable opportunity to resolve the matter is a breach of these Terms, and we will contest it with this policy and your order records as evidence.

Questions about a return? Email [email protected].

We reserve the right to refuse any return, refund, replacement, or exchange that does not strictly meet every condition in this policy, to the fullest extent permitted by law.