Returns & Refunds Policy

Last updated: June 27, 2026

Important — limitation of responsibility: To the fullest extent permitted by law, Funmento accepts no responsibility or liability for the products we sell, their quality, safety, ingredients, suitability, or results, or for any loss, injury, illness, or reaction arising from their use. Products are supplied by independent third-party manufacturers, are used entirely at your own risk, and — for injectables and any clinical product — must only be administered by a licensed healthcare professional.

Because every product we sell is a health, beauty or hygiene item — supplements, glutathione, injectables, ampoules/vials, skincare and soaps — ALL SALES ARE FINAL. By placing an order you acknowledge and accept that the order cannot be returned, refunded, exchanged, or cancelled, except in the strict damaged-on-arrival case below or where a refund is required by applicable law.

1. All sales are final

For health, safety and hygiene reasons, we do not accept returns, exchanges, or change-of-mind/buyer's-remorse refunds on any product, opened or unopened. This includes — without limitation — supplements, vitamins, glutathione, NAD+, collagen, injectables, ampoules, vials, drips, skincare, serums, lotions, and soaps.

These products cannot be re-sold once they leave our control, and their safety cannot be re-verified. This policy is industry-standard for medical, supplement and personal-care goods.

2. Order cancellations

Orders are sent for fulfillment quickly and cannot be cancelled once placed. Please review your cart, items, and address carefully before ordering.

2b. Import duties, taxes & customs fees

Import Duty Disclaimer: International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your country's customs authorities. These charges are not included in the product or shipping cost and are the sole responsibility of the recipient.

Duties and taxes are never refundable by us, and a parcel refused or abandoned because of them is not eligible for a refund.

3. Damaged, defective, or incorrect on arrival (sole remedy)

The only exception: if your order arrives physically damaged, leaking, or is the wrong item, email [email protected] or message us on WhatsApp within 48 hours of delivery with (a) clear photos of the item and shipping label and (b) a single continuous unboxing video clearly showing the sealed parcel being opened and the issue. Claims without this evidence cannot be processed.

Once verified, we will — at our sole discretion — send a replacement of the same item or issue store credit. A cash refund is not guaranteed and is provided only where we cannot replace the item. This is your sole and exclusive remedy.

4. Authenticity guarantee

If a product is ever found not to be genuine, we will make it right with a replacement or refund. Counterfeit concerns must be raised with photos of the product, seals and batch codes.

5. Injectables & clinical products

Injectables, drips, ampoules and vials are intended for administration by a licensed healthcare professional only. We do not provide medical clearance. You are responsible for confirming the product is suitable and lawful for you; such products are strictly non-returnable.

6. Resolve with us first (no chargebacks)

You agree to contact us and allow us a reasonable opportunity to resolve any issue before disputing a charge with your bank or card issuer. Filing a chargeback without first contacting us is a breach of these Terms, and we will contest it with this policy and your order records.

Questions? Email [email protected] or message us on WhatsApp.

Need more help? Email [email protected] or visit our Contact page.