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FunmentoPremium Health & Beauty

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Frequently asked questions

Everything to know before you buy — authenticity, worldwide shipping, payment, returns and choosing the right products. Jump to a topic below.

Important: To the fullest extent permitted by law, Funmento accepts no responsibility or liability for the products we sell, their quality, safety, ingredients, suitability, or results, or for any loss, injury, illness, or reaction arising from their use. Products are supplied by independent third-party manufacturers, are used entirely at your own risk, and — for injectables and any clinical product — must only be administered by a licensed healthcare professional.

Frequently asked questions (26)

Products & Authenticity

Are your products authentic?+

Yes. Every product is sourced from trusted manufacturers and suppliers and quality-checked before listing. If anything ever arrives that you believe isn't genuine, contact us and we'll make it right.

How can I tell if a product is genuine?+

Check the packaging quality, batch and verification details, and buy only from an authorised seller. Suspiciously cheap products are a common sign of a counterfeit.

What brands do you carry?+

We carry trusted global brands including Glutax, Cindella, Laennec, Relumins, Saluta, Tatiomax, Snow White, Aqua Skin, Laroscorbine and more — all quality-checked before listing.

Where are your products made?+

Our products come from reputable manufacturers across Italy, Korea, Japan and beyond. Origin details are shown on each product and its packaging.

Shipping & Delivery

How long does shipping take?+

Orders are dispatched quickly with tracked delivery. Estimated timeframes are shown at checkout based on your location.

Do you ship worldwide?+

Yes — we ship worldwide via UPS, and nationwide across the Philippines via LBC. Options and rates are shown at checkout.

Will I pay customs or import duties?+

Import Duty Disclaimer: International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your country's customs authorities. These charges are not included in the product or shipping cost and are the sole responsibility of the recipient.

How do I track my order?+

Use the Track Order link in the header with your order number and email for real-time status.

Is delivery secure and discreet?+

Every order ships tracked and securely packed, with secure checkout throughout.

Orders & Payment

What payment methods do you accept?+

We accept major cards (Visa, Mastercard, Amex), GCash, InstaPay, bank transfer and Wise. Available options are shown at checkout.

What currency are prices shown in?+

Prices are shown in USD by default, with local-currency display available for selected markets.

How do I place an order?+

Add items to your cart and check out — you can order as a guest or create an account to track orders and reorder faster.

Can I change or cancel my order?+

Contact us as soon as possible after ordering and we'll help if the order hasn't yet shipped.

Returns & Refunds

Can I return a product?+

Due to the nature of many health & beauty products, certain items may not be eligible for return once opened — please review the product policy before buying. If your order arrives damaged, faulty or incorrect, contact us within 48 hours and we'll make it right.

What if my order arrives damaged or incorrect?+

Contact us within 48 hours with your order number and a photo, and we'll arrange a replacement or refund.

How long do refunds take?+

Approved refunds are returned to your original payment method, typically within a few business days.

Choosing & Using Products

How do I choose the right product?+

Visit our Learning Center for ingredient explainers, comparisons and best-by-concern guides, or shop by goal to find what fits your routine.

Is glutathione or vitamin C better for skin?+

Glutathione is generally the stronger antioxidant for a brighter, more even-looking complexion, while vitamin C supports it — many people use both together.

Should I choose oral or injectable glutathione?+

Oral is convenient and needle-free; injectable is more intensive and should be given by a licensed professional. Many people start with oral.

How long until I see results?+

Results are gradual and vary from person to person — most people give it several weeks of consistent use alongside daily sun protection.

How should I store my products?+

Keep products in a cool, dry place away from direct sunlight, and follow any storage notes on the packaging.

Can I take glutathione with vitamin C?+

Yes — the two antioxidants are commonly paired, which is why many products combine them.

Safety & Suitability

Are these products intended to diagnose or treat any disease?+

No. Product information is provided for educational purposes only and is not a substitute for professional medical advice. These statements have not been evaluated by the Food and Drug Administration.

Can I use these while pregnant or breastfeeding?+

Speak with a qualified healthcare professional before starting any new supplement if you are pregnant, breastfeeding or planning to be.

Are there any side effects?+

Most people tolerate our supplements well. If you have known allergies or a medical condition, review the ingredients and consult a professional first.

Who should avoid these products?+

Anyone with a known allergy to an ingredient, and those managing a health condition or taking medication, should check with a healthcare professional before use.

Need more help? Email [email protected] or visit our Contact page.

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